Trek CBD Shipping Policies

Learn more about our shipping policies and delivery process

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Special Shipping Circumstances

Chocolate Shipping

Why is there only 1 shipping option available for chocolates?

When temperatures hit 70F, chocolate begins to melt.  For your shipment to arrive in the best possible condition, we need to reduce the time it takes to get to you and keep it cool en-route.

Here’s what we do:

  • Add icepacks and temperature-controlled packaging
  • Ship 2 Day Air to reduce the transit time, (time is the most critical factor)
  • Only ship Monday-Wednesday to avoid your order sitting on a hot truck over the weekend

We instruct the delivery driver not to leave the package in the sun, please ensure the shipment is taken inside to a cool place as quickly as possible.

We want you to enjoy the products you purchased and through trial and error, (many melted chocolate shipments), we found this to be the best option for you.  Other sites may not require expedited shipping and state, “product may arrive melted”, trust us it’s not worth the melted mess that arrives at your doorstep.

 

  • For orders $50 or more we currently offer free same day local delivery in most markets, (15–20-mile delivery radius from each location)
  • Orders must be placed before 5pm and will be delivered before 8pm EST
  • Orders can be placed at trekcbd.com by selecting “free local delivery” at checkout or by calling the store directly:

No minimum order size, simply order online or call the store and we will have the order ready for pickup within 1 hour

All Vaping products including batteries are governed by the US PACT Act Amendment. The PACT Act amendment was signed into office on December 27th, 2020, and as a result we can no longer ship vaping cartridges or devices to consumers using UPS, FedEx or USPS.

We apologize for any inconvenience this may cause and this DOES NOT affect in-store purchases, local delivery, or curbside pickup, (see: About Us  page for locations).

Processing Times

All orders placed before 3pm EST Monday – Saturday will ship the same day, (excluding chocolates).  All other orders are shipped the following day, (excluding Sundays).

How Can I Enjoy Free Shipping?

Easy, order $50 or more to enjoy free ground shipping through the USPS, (up to 14 days), or order $99 or more to enjoy free 2-day shipping, (excluding weekends) or use you cash back reward dollars to reduce the cost of shipping

What Carriers Do You Use?

Unites States Postal Service

Unites States Postal Service, (USPS), for all free shipping, (up to 14 days)

Delivery commitment: Next business day, (excluding weekends)

  • Delivery by end of day
  • Guaranteed next-day delivery

Delivery commitment: 2 business days, (excluding weekends)

  • Delivery typically by end of day
  • Ideal for shipments that do not need overnight service

Delivery commitment: 3 business days

  • Delivery by end of day
  • An ideal mix of economy and guaranteed delivery

Delivery commitment: 1-5 business days

  • Delivery based on distance to destination
  • With guaranteed delivery, know in advance when your shipment will arrive

We only offer Unites States Postal Service, (USPS), (up to 14 days)

Common Shipping & Delivery FAQs

Lost Packages

If your package has not arrived and the tracking shows “delivered”, please wait 24 hours as the package may still arrive and then call:

  • UPS Customer Service: (800) 742-5877
  • USPS Customer Service: (800) 275-8777

If the carrier determines your package is lost, please call us at  919-761-5020.

Please see our return policy

All orders that have been processed and shipped will receive a tracking code through email. Tracking codes may take an additional business day to send depending on the carrier facilities processing times. Please check your spam box if you do not receive your code, email us: contact@trekcbd.com

If no one is available to receive your order upon arrival at its destination, our carriers will leave it at the door. This could pose a problem if the package is exposed to heat, we recommend shipping to an address where someone can sign for and receive your package.

Trek CBD is not responsible for damage due to weather exposure or theft incurred after delivery.

Our carriers cannot ship to APO boxes, so please make sure to use a valid street address when placing your order. P.O. boxes shipped through USPS, so please use a valid P.O. Box address when placing your order.

Unfortunately, Trek CBD does not currently ship internationally.

UPS Observed Holidays 2022

Contact Us Today with Your Shipping Questions

Please call  919-761-5020 or fill out our form below.

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