Trek CBD Shipping Policies
Learn more about our shipping policies and delivery process
Special Shipping Circumstances
Chocolate Shipping
Why is there only 1 shipping option available for chocolates?
When temperatures hit 70F, chocolate begins to melt. For your shipment to arrive in the best possible condition, we need to reduce the time it takes to get to you and keep it cool en-route.
Here’s what we do:
- Add icepacks and temperature-controlled packaging
- Ship 2 Day Air to reduce the transit time, (time is the most critical factor)
- Only ship Monday-Wednesday to avoid your order sitting on a hot truck over the weekend
We instruct the delivery driver not to leave the package in the sun, please ensure the shipment is taken inside to a cool place as quickly as possible.
We want you to enjoy the products you purchased and through trial and error, (many melted chocolate shipments), we found this to be the best option for you. Other sites may not require expedited shipping and state, “product may arrive melted”, trust us it’s not worth the melted mess that arrives at your doorstep.
Local Delivery
- For orders $50 or more we currently offer free same day local delivery in most markets, (15–20-mile delivery radius from each location)
- Orders must be placed before 5pm and will be delivered before 8pm EST
- Orders can be placed at trekcbd.com by selecting “free local delivery” at checkout or by calling the store directly:
- Holly Springs, NC – 919-762-5005
- Wake Forest, NC – 919-761-5020
- Lincoln, NE – 402-325-0001
Curbside Pickup
No minimum order size, simply order online or call the store and we will have the order ready for pickup within 1 hour
Vape Shipping
All Vaping products including batteries are governed by the US PACT Act Amendment. The PACT Act amendment was signed into office on December 27th, 2020, and as a result we can no longer ship vaping cartridges or devices to consumers using UPS, FedEx or USPS.
We apologize for any inconvenience this may cause and this DOES NOT affect in-store purchases, local delivery, or curbside pickup, (see: About Us page for locations).
Processing Times
All orders placed before 3pm EST Monday – Saturday will ship the same day, (excluding chocolates). All other orders are shipped the following day, (excluding Sundays).
How Can I Enjoy Free Shipping?
Easy, order $50 or more to enjoy free ground shipping through the USPS, (up to 14 days), or order $99 or more to enjoy free 2-day shipping, (excluding weekends) or use you cash back reward dollars to reduce the cost of shipping
What Carriers Do You Use?
Unites States Postal Service
Unites States Postal Service, (USPS), for all free shipping, (up to 14 days)
UPS Next Day Air Saver®
Delivery commitment: Next business day, (excluding weekends)
- Delivery by end of day
- Guaranteed next-day delivery
UPS 2nd Day Air®
Delivery commitment: 2 business days, (excluding weekends)
- Delivery typically by end of day
- Ideal for shipments that do not need overnight service
UPS 3 Day Select®
Delivery commitment: 3 business days
- Delivery by end of day
- An ideal mix of economy and guaranteed delivery
UPS Ground
Delivery commitment: 1-5 business days
- Delivery based on distance to destination
- With guaranteed delivery, know in advance when your shipment will arrive
Shipping to Hawaii and Alaska
We only offer Unites States Postal Service, (USPS), (up to 14 days)
Common Shipping & Delivery FAQs
Lost Packages
If your package has not arrived and the tracking shows “delivered”, please wait 24 hours as the package may still arrive and then call:
- UPS Customer Service: (800) 742-5877
- USPS Customer Service: (800) 275-8777
If the carrier determines your package is lost, please call us at 919-761-5020.
Returns
Please see our return policy
Tracking Codes
All orders that have been processed and shipped will receive a tracking code through email. Tracking codes may take an additional business day to send depending on the carrier facilities processing times. Please check your spam box if you do not receive your code, email us: contact@trekcbd.com
Unattended Packages
If no one is available to receive your order upon arrival at its destination, our carriers will leave it at the door. This could pose a problem if the package is exposed to heat, we recommend shipping to an address where someone can sign for and receive your package.
Trek CBD is not responsible for damage due to weather exposure or theft incurred after delivery.
PO & APO Boxes
Our carriers cannot ship to APO boxes, so please make sure to use a valid street address when placing your order. P.O. boxes shipped through USPS, so please use a valid P.O. Box address when placing your order.
International
Unfortunately, Trek CBD does not currently ship internationally.
UPS Observed Holidays 2022
- Labor Day – Sept 5
- Indigenous Peoples’ Day (Columbus Day) – Oct 10
- October 10, 2022: Indigenous People’s Day (Columbus Day)
- Veterans Day – Nov 11
- Thanksgiving Holiday – Nov 24 & 25
- Christmas Holiday – Dec 24, 25 & Dec 26 (nationally observed)
- New Year’s Day Holiday – Dec 31, Jan 1 & Jan 2 (nationally observed)